Property Compliance & Maintenance. Kent
Don't get caught out.
Stay compliant
with Norwins.
Your annual compliance obligations coordinated for you. Gas safety, boiler service, PAT testing, fire safety, CO and legionella checks, scheduled and tracked so nothing is missed. Documented and stored so you're never caught without the paperwork.
Once compliance is sorted, add reactive maintenance and let us coordinate every repair from report to sign-off.
Who it's for
Select your property. See what Norwins does for you.
My holiday let
Stop discovering problems through guest reviews. Norwins is watching between stays.
Gas safety, PAT testing, fire checks and CO compliance. Bundled, with priority call-out between bookings so your reviews stay pristine.
Entrusted
£49/mo
My rental property
Your tenants report it. We handle it. You stay informed without fielding calls.
Tenants report issues directly. We triage, dispatch, document and close every job with a full paper trail for deposit disputes.
Assured
£39/mo
My managed portfolio
One process across every property you manage. Full audit trail, zero coordination chaos.
A single coordination layer across multiple properties. Spend approval, digital invoicing, and landlord-ready reporting built in.
Elevated
£39/mo
My management company
Compliance and maintenance orchestrated across your entire client portfolio.
Full coordination across every property on your books, with NFC guest reporting, priority response, and clean audit trails per property.
Orchestrated
£49/mo
The Problem
Property maintenance is broken in most portfolios.
Tenants report issues in every direction with no structure. Agents spend unpaid hours chasing trades. Landlords are kept in the dark. Short-let hosts discover problems through guest reviews. Not before them. When jobs do get done, there's rarely documentation to prove it.
No structured reporting
Tenants, guests, and landlords contact everyone, everywhere. No consistent process.
Coordination chaos
Agents manage multiple trades with no central view and no audit trail.
No documentation
Deposit disputes and insurance claims fail without evidence.
Reactive short-lets
Hosts discover problems through reviews. Not before the next guest arrives.
Issues escalate
Nobody is watching the property between visits.
How It Works
One process. Five steps. Every property, every time.
REPORT
Tenant, guest, or owner taps or scans the Norwins Care Card. Short form, under a minute. Photo optional.
TRIAGE
Norwins assesses urgency. Emergency, Urgent, or Routine. Confirming the appropriate response.
DISPATCH
A vetted trade professional from the Norwins network is assigned to the job.
RESOLVE
Job completed to standard. Photo evidence recorded on completion.
CONFIRM
All parties notified. Full audit trail created. Client dashboard updated.
REPORT
Tenant, guest, or owner taps or scans the Norwins Care Card. Short form, under a minute. Photo optional.
TRIAGE
Norwins assesses urgency. Emergency, Urgent, or Routine. Confirming the appropriate response.
DISPATCH
A vetted trade professional from the Norwins network is assigned to the job.
RESOLVE
Job completed to standard. Photo evidence recorded on completion.
CONFIRM
All parties notified. Full audit trail created. Client dashboard updated.
The Care Card
Every property gets a Care Card.
A physical NFC card and QR code, displayed in the property. Anyone can tap or scan to report an issue instantly. No app required, no login. Just a short form, under a minute, and Norwins handles everything from there.
Pricing
Start with compliance. Add more when you're ready.
Every plan begins with your annual compliance obligations coordinated and tracked for you, whether that takes one appointment or several depending on what your property needs. Add reactive maintenance with React, then an included monthly visit with React Plus. One monthly fee per property. No hidden charges.
Entrusted
Holiday let hosts
Don't get caught out
Compliance only
Everything covered in your annual compliance programme
- Annual compliance visit: gas safety, boiler service, PAT testing, fire safety, CO alarm, legionella assessment
- All documentation stored and audit-ready
- Owner portal
Step 2
+ React
Adds reactive maintenance
Everything in Compliance only, plus:
- Guest-facing reporting card
- Reactive maintenance coordination
- Between-stays channel
- WhatsApp updates
- Priority response
£1 per property per month donated to charity on this plan.
Step 3
+ React Plus
Adds an included monthly visit
Everything in React, plus:
- One included maintenance visit per month (splittable, rolls over)
£1 per property per month donated to charity on this plan.
Assured
Private landlords
Don't get caught out
Compliance only
Everything covered in your annual compliance programme
- Annual compliance visit: gas safety, boiler service, PAT testing, fire safety, CO alarm, legionella assessment
- All documentation stored and audit-ready
- Owner portal
Step 2
+ React
Adds reactive maintenance
Everything in Compliance only, plus:
- Tenant-facing reporting card
- Reactive maintenance coordination
- Between-tenancy channel
- WhatsApp updates
- Priority response
£1 per property per month donated to charity on this plan.
Step 3
+ React Plus
Adds an included monthly visit
Everything in React, plus:
- One included maintenance visit per month (splittable, rolls over)
£1 per property per month donated to charity on this plan.
Elevated
Letting agents
Don't get caught out
Compliance only
Everything covered in your annual compliance programme
- Annual compliance visit per property: gas safety, boiler service, PAT testing, fire safety, CO alarm, legionella assessment
- All documentation stored and audit-ready
- Agent portal and portfolio dashboard
Step 2
+ React
Adds reactive maintenance
Everything in Compliance only, plus:
- Tenant-facing reporting card
- Reactive maintenance coordination
- Between-tenancy channel
- WhatsApp updates
- Priority response
£1 per property per month donated to charity on this plan.
Step 3
+ React Plus
Adds an included monthly visit
Everything in React, plus:
- One included maintenance visit per property per month (splittable, rolls over)
£1 per property per month donated to charity on this plan.
Orchestrated
Management companies
Don't get caught out
Compliance only
Everything covered in your annual compliance programme
- Annual compliance visit per property: gas safety, boiler service, PAT testing, fire safety, CO alarm, legionella assessment
- All documentation stored and audit-ready
- Multi-owner portfolio dashboard
Step 2
+ React
Adds reactive maintenance
Everything in Compliance only, plus:
- Guest and tenant-facing reporting card
- Reactive maintenance coordination
- Between-let channel
- WhatsApp updates
- Priority response
£1 per property per month donated to charity on this plan.
Step 3
+ React Plus
Adds an included monthly visit
Everything in React, plus:
- One included maintenance visit per property per month (splittable, rolls over)
£1 per property per month donated to charity on this plan.
Separate add-on
The EICR is a fixed wiring inspection required every five years. It runs on its own five-year cycle and is not part of the annual compliance programme above. We offer it as a separate add-on and send reminders ahead of the due date.
Major works, such as kitchens, bathrooms and renovations, aren't handled by Norwins directly, but we can refer you to Meade, our sister trade business.
Now live across Kent. Join today.
Our Story
Built from the inside. Not the outside looking in.
Norwins was not built by a software team that spotted a market opportunity. It was built by someone who grew up in a trade family, worked on the tools, and watched the same coordination failures repeat themselves across every property type: the missed calls, the unchased trades, the jobs that could have been managed properly if there had only been a process in place.
Not a software company guessing at a problem. A trade business that built the tool it always needed.
Built and operated by a team with real-world trade experience in property maintenance and compliance across Kent.
Giving back
Every React plan does a little more.
For every Norwins React and React Plus subscription active each month, we make a £1 donation to a local homeless charity in the area the property sits in. As Norwins grows across Kent and beyond, so does the giving. We are announcing our first charity partner soon.
Compliance. Don't get caught out
The legislation is changing. Your documentation needs to keep up.
From the Renters' Rights Bill to the incoming Short-Let Registration Scheme, the compliance requirements on landlords and hosts are increasing. Norwins creates the paper trail: timestamped, photographic, audit-ready. That proves your properties are maintained to standard.
Gas Safety Regulations 1998
Annual gas safety check mandatory. Certificate required. Included in all Norwins plans.
Homes (Fitness for Habitation) 2018
Maintenance records are the evidence of compliance. Norwins creates them on every job.
EICR Regulations 2020
Five-year fixed wiring inspection mandatory for landlords. Available as an add-on.
Fire Safety Order 2005
Alarms, escape routes, risk assessment. Documented at every Norwins compliance visit.
Short-Let Registration Scheme
Rolling out through 2026. Norwins documentation is the compliance evidence trail for registration.
Separate add-on
EICR: five-yearly fixed wiring inspection
The EICR is a fixed wiring inspection required every five years. It runs on its own five-year cycle and is not part of your annual compliance programme. Norwins offers it as a separate add-on and sends reminders ahead of the due date so it is never missed.