Property maintenance.
Coordinated properly.
One process. One point of contact. Full documentation on every job.
Built by people who know the trade. Not a software company guessing at the problem.
Backed by Meade. A multi-trade contractor of Wye, Kent. Trade knowledge at the core.
The Problem
Property maintenance is broken in most portfolios.
Tenants report issues in every direction with no structure. Agents spend unpaid hours chasing trades. Landlords are kept in the dark. Short-let hosts discover problems through guest reviews. Not before them. When jobs do get done, there's rarely documentation to prove it.
No structured reporting
Tenants, guests, and landlords contact everyone, everywhere. No consistent process.
Coordination chaos
Agents manage multiple trades with no central view and no audit trail.
No documentation
Deposit disputes and insurance claims fail without evidence.
Reactive short-lets
Hosts discover problems through reviews — not before the next guest arrives.
Issues escalate
Nobody is watching the property between visits.
How It Works
One process. Five steps. Every property, every time.
REPORT
Tenant, guest, or owner taps or scans the Norwins Care Card. Short form, under a minute. Photo optional.
TRIAGE
Norwins assesses urgency. Emergency, Urgent, or Routine. Confirming the appropriate response.
DISPATCH
A vetted trade professional from the Norwins network is assigned to the job.
RESOLVE
Job completed to standard. Photo evidence recorded on completion.
CONFIRM
All parties notified. Full audit trail created. Client dashboard updated.
REPORT
Tenant, guest, or owner taps or scans the Norwins Care Card. Short form, under a minute. Photo optional.
TRIAGE
Norwins assesses urgency. Emergency, Urgent, or Routine. Confirming the appropriate response.
DISPATCH
A vetted trade professional from the Norwins network is assigned to the job.
RESOLVE
Job completed to standard. Photo evidence recorded on completion.
CONFIRM
All parties notified. Full audit trail created. Client dashboard updated.
Who It's For
Three different roles. One problem in common.
Letting Agents
Your coordination burden. Removed.
One agent relationship unlocks an entire portfolio. Norwins takes the maintenance coordination off your team. One point of contact, one process, full documentation for every landlord report and deposit dispute.
What matters most
- Process and reliability
- Clean audit trails
- Spend approval and digital invoicing
Private Landlords
Your properties, covered. You, informed.
Your tenants report it. We handle it. Every job is triaged, dispatched to a vetted trade professional, and documented on completion. You get updates. Not calls at inconvenient times.
What matters most
- Responsive and reliable
- Proper documentation
- One trusted point of contact
Airbnb & Short-Let Hosts
Problems before the next guest. Not after.
The Host Pro plan is built for short-let compliance. Gas safety, PAT testing, fire safety, CO checks, and a priority response when something goes wrong between bookings. Your guests get a good experience. Your reviews stay protected.
What matters most
- Priority response
- Full compliance bundle
- Guest experience protection
The Care Card
Every property gets a Care Card.
A physical NFC card and QR code, displayed in the property. Anyone can tap or scan to report an issue instantly — no app required. No login. Just a short form, under a minute, and Norwins handles everything from there.
The Value
See what Norwins saves your portfolio.
Hours saved per month
50hrs
Hours saved per year
600hrs
Documented jobs per year
80
At 20 properties spending 2.5 hrs per property each month, you're currently losing 600 hours a year to maintenance coordination. Norwins handles that process — so you don't have to.
Pricing
Clear. Fixed. No surprises.
One monthly fee per property. No hidden charges.
Private landlords
Starter
Onboarding from £37.50 at launch (normally £75)
- Annual gas safety check & boiler service
- Norwins Care Card & property code
- Reactive maintenance triage & dispatch
- Full audit trail & photo evidence
Letting agencies
Agent Partner
Free onboarding at launch
- Everything in Starter
- Agency dashboard & portfolio view
- Spend approval controls
- Digital invoicing
- Agency branding options
Airbnb & short-let hosts
Host Pro
Onboarding from £49.50 at launch (normally £99)
- Annual compliance visit (gas, PAT, fire safety, CO check)
- Guest-facing reporting card
- Priority response
- Full short-let compliance documentation
- Norwins Care Card & property code
Add-on services are available for additional compliance needs. No add-on costs are included in the monthly fee above.
Launching in Kent. Early access places are limited.
Our Story
Built from the inside. Not the outside looking in.
Norwins was not built by a software team that spotted a market opportunity. It was built by someone who grew up in a trade family, worked on the tools, and watched the same coordination failures repeat themselves across every property type — the missed calls, the unchased trades, the jobs that could have been managed properly if there had only been a process in place.
Not a software company guessing at a problem. A trade business that built the tool it always needed.
Launching in partnership with Meade - multi-trade contractor from Wye, Kent. meadehome.co.uk
Compliance
The legislation is changing. Your documentation needs to keep up.
From the Renters' Rights Bill to the incoming Short-Let Registration Scheme, the compliance requirements on landlords and hosts are increasing. Norwins creates the paper trail - timestamped, photographic, audit-ready. That proves your properties are maintained to standard.
Gas Safety Regulations 1998
Annual gas safety check mandatory. Certificate required. Included in all Norwins plans.
Homes (Fitness for Habitation) 2018
Maintenance records are the evidence of compliance. Norwins creates them on every job.
EICR Regulations 2020
Five-year fixed wiring inspection mandatory for landlords. Available as an add-on.
Fire Safety Order 2005
Alarms, escape routes, risk assessment. Documented on every Norwins annual visit.
Short-Let Registration Scheme
Rolling out through 2026. Norwins documentation is the compliance evidence trail for registration.
Norwins is launching in Kent. Early access places are limited.
Be among the first letting agents, landlords, and hosts to join the platform. Request your early access place today.